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What is web hosting and why do I need it?
Web hosting is
basically something that one uses to
display their web site over the
internet. Servers host your web site
files and display them via URL/Domain
name or even IP Address in some cases.
You need web
hosting to display your website over the
net. Without the hosting one would not
be able to access files over the
internet without using some sort of peer
to peer network (p2p).
What is a domain name?
A "Domain Name" is
the URL that is placed in your address
bar when accessing a website. An example
of a domain would be this very site you
are at; the domain name
www.xwebhosting.org.
How do I acquire web
hosting?
Its very
simple; to sign up for hosting you will
need to...
A) Have access to
a payment method (Paypal, eCheck, Credit
Card)
B) Have a Valid
Email address
C)
Purchase a domain
or already have an existing domain name
Once you have all
these, you may contact us via email.
Click
contact us
for more information. The process
is simple, you will receive an order
form including payment details and
product/service information. Once your
first months installment has been
received, your hosting account will be
setup and you will be ready to go.
How soon will my account be set up and ready
for use?
Shared and
Reseller Orders: Your account will be
setup from anywhere from a few minutes
to a few hours. All orders are now
manually verified to prevent fraud. In
the past, we offered instant account
setup but have chosen to discontinue
this ordering method due to frequent
fraudulent orders.
Dedicated Servers: We attempt to build
and deploy servers as soon as possible.
Servers can take up to 120 hours to be
deployed though setup time generally
ranges from 48-72 hours.
What is
DNS?
DNS stands for
Dedicated Name Servers. They are
basically similar to URL's; they link
the domain to your FTP account on our
servers. A DNS can look similar to:
ns1.xwebnetwork.com and
ns2.xwebnetwork.com. DNS'
designate where/to which host the domain
is pointing to.
Can I
host international domains?
Yes, we currently have clients that use
.ca, .il, .tc, .nu, .ve, and many other
international domain names.
What
are the nameservers for the current
machine?
Primary Nameserver:
ns1.xwebnetwork.com (67.225.157.151)
Secondary Nameserver:
ns2.xwebnetwork.com (67.225.157.152)
Are adult related
sites allowed?
Generally, no.
But, because we know how big a business
the adult industry is, we will make
exceptions.
If you wish to host adult content,
please
contact us.
Your account must be approved to host
adult content.
All content must be legal and abide by
United States law.
Is my site backed up
and how often?
We do standard
DAILY full account backups of all
accounts. However, it is the clients
reasonability to do all backups of there
site. We are not responsible for lost
content.
Do you
offer NT or UNIX plans?
We
offer UNIX web hosting accounts (Red Hat
Linux, CentOS).
We do not handle Windows on any machines
due to its overall instability and
obsessive cost for licensing.
Is shell/SSH access
available?
Yes, shell access
is available with both reseller and
shared accounts. (root access with
dedicated servers) Shell access is not
enabled by default with our shared and
reseller accounts. For shell access,
please contact us
for approval and our technical support
team will enable it for your account.
Do I get root access
with my reseller account?
No, root access is
not provided with reseller accounts.
Root access requires purchasing a
dedicated server.
How do
I access my Cpanel control panel?
You
can login to your Cpanel control panel
at http://yoursite.com/cpanel where "yoursite"
is your own domain name.
How do
I FTP into my account?
First you must obtain an FTP program
such as Cute FTP or WS_FTP.
Once you have an FTP program, type in
"yourdomain.com" as the host address.
Supply your username and password in the
according fields. Once logged in,
you have complete access to your
account.
Is
there a manual I can reference to use Cpanel?
Yes, access it by
clicking here:
cPanel Documentation (PDF).
Will you transfer my
domain(s) from my current host?
If
you are currently using cPanel/WHM (the
industry standard) we will transfer all
of your current domains to our servers,
absolutely free of charge.
We will transfer the entire account
including e-mail accounts, MySQL
databases, files, settings and more.
Please
contact us for transfers - We will have
your accounts transferred and setup as
soon as possible.
Do reseller plans
include a dedicated IP address?
No, reseller
accounts do not come with dedicated
IP's. We feel that dedicated IP's are
only needed if you wish to install an
SSL certificate.
Our shared IP's point back to anonymous
servers and make absolutely no reference
to our company.
If a dedicated IP is needed, they can be
purchase at an additional cost, please
contact us.
What is the difference
between a Reseller and a Shared Account?
A shared account
provides a single domain to host one
website. With a reseller account, you
can create shared accounts for your
friends, family, or clients.
Where
are my statistics?
Click the report button after logging
into Cpanel and hit the Webalizer
option. This will open a new window to
Webalizer with all your statistics for
that domain.
What is
the full path to my cgi-bin?
/home/username/public_html/cgi-bin
Which
folder do I load my web pages to?
You
should place all of your web documents
in the public_html directory.
Can I
have CGI outside of the bin?
Yes, CGI will function in the
public_html folder.
What
version of Perl comes installed on your
servers?
Our servers come with the latest STABLE release of Perl. If you would like the current version, please feel free to contact us.
What
version of PHP comes installed on your
servers?
Our servers come with the latest STABLE release of PHP. If you would like the current version, please feel free to contact us.
What
version of MySQL comes installed on your
servers?
Our servers come with the latest STABLE release of MySQL. If you would like the current version, please feel free to contact us.
What is
the correct path to Perl?
/usr/bin/perl
What is
the correct path to sendmail?
/usr/sbin/sendmail
I've
uploaded my site and still see "placeholder
for ..."?
You
are still seeing the default index.html
page set up when you ordered your
hosting plan through us. Make sure to
delete that old index.html page, then
your site should resolve correctly.
How
long does it take for my DNS changes to
update world wide?
Normally you can expect to see your web
site DNS to change within 24 hours once
you have made the modifications at your
registrar. However, we have seen it take
up to 7 days in some cases where
registrars and ISPs are a little slower.
Do you offer web
design services?
Yes we do. Please check out our Services
page.
Why
isn't my SSI working?
In
order for SSI to be executed, you must
rename all of your web pages to .shtml
rather than .htm or .html. This solves
the majority of SSI errors.
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